Dustin Sims

speaker

586 appearances 1 recordings 1 series first heard Jul 2026 last heard 7 Jul

Dustin Sims’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 1 in all, peaking in Jul 2026 with 1.

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The Home Service Expert Podcast · He Went From a Window Tint Shop to a $400M Company (His One Hiring Rule) · 7 Jul 2026 podcast

Yeah, it's hard to make that leap, but I can tell you everything that I've ever done translates into what I'm doing today.

That business in particular, I was running the business as a general manager, so I was involved in everything.

I had to know how the marketing affected how the phone rang and the different types of leads and the quality of leads and the customers and how to sell.

I sold a lot during that time.

Also learned a lot about customer service.

I became a black belt in customer service and escalations.

Part of what we did was we tended people's cars, and as soon as you touch somebody's baby, you can run into some major escalation issues.

You leave a drop of water on a door jam or whatever happens.

There's a lot of customer service that goes into that.

I think that business was about half of what we did.

And yeah, we did a lot of high-end cars.

Okay.

You know, we had Bentleys and we had NFL player cars come through.

There were high expectations when somebody spends that kind of money on a car.

There are high expectations for the product that you put out.

Yeah, I mean, I look at it like...

We all wanted to be better anyway.

And private equity has, I guess, I don't want to say forced us because we always wanted to get there anyway.

But I think it's given us some structure on how we get there.

You know, what metrics should we be looking at?

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