Eddie Hartman

Turns out people really want to talk to you after that.

than at the moment that they sign and say yes, right?

They want to know, how should my life change?

So ask them all the data, all the information, ask them where are they going?

Where should I store it?

If I need to revise it, what do I do?

Like, what do they want to do next?

So legalism, the whole business changed from transactional to recurring.

Set appointments to check in with them if you can.

The world itself, I mean, you get a BMW, you get a Mercedes these days in many cars.

That's your kind of service.

But don't let those accounts start to rot and then lead to a cancellation because if you stop them at cancellation, it's too late.

They are going to give you a subscription for the headlights.

Do you know that?

During the period, remember that every person who leaves you has one thing in common, which is at one point they said yes.

A subscription for the heated seats.

On the Mercedes these days, you can get additional horsepower unlocked.

In the car you want in your garage, and think about how smart that is.

They couldn't be leaving with you unless at one point they said yes to you.

You're on the lot.