Elena Burger
speaker
274 appearances
3 recordings
1 series
first heard Apr 2026
last heard 20 Aug
Elena Burger’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 3 in all, peaking in Aug 2026 with 1.
Appearances
these like legacy SaaS systems are just like so deeply embedded that the newer insurgents are just coming and they're, you know, building on top and around them rather than kind of like trying to rip out and get people to migrate completely.
It's funny to think that maybe customer service gets worse in the short term because things stop getting default decided in favor of the customer.
Suddenly you actually have to defend your case again instead of you being reshipped via the Sensodyne toothpaste like you feel like you were owed.
But I think maybe then more generally, it sounds like you're both saying that automating the long tail is still kind of the hardest thing about all of this.
Is that true?
Or would you say that there are other hard things that developers and founders also need to think about?
The other sort of follow-up to Seema's point is, like, it's the best case for just recording everything you do.
Like, just voice recording everything you do to, like, capture.
If people are, you know, going and flying and closing deals in person, make sure the software or the LLM can kind of capture everything that happens at all times.
Obviously, not advocating for, you know, full panopticon, but... But that is a conference gathering.
I think before we wrap up, it might be good to visit the sort of more immediate history and then the more far away history of kind of
what headless software even is.
I know, Steven, you wrote last year a piece in reaction to the rise of MCP servers.
In that piece, you also related it actually to
sort of like early Microsoft litigation that the Justice Department levied against them.
And part of the argument was that Microsoft had a lot of products that could be categorized as middleware.
And I'm just kind of curious, you know, in all of these different software waves that you've witnessed, kind of in what ways is history rhyming and repeating?
Maybe not on the litigation side, but on the, you know, product level.
I guess to close this out, though, Seema, you sort of just touched on this.
Where are we really seeing the biggest opportunities for startups right now?
Showing 121–140 of 274 · page 7 of 14
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