Eoghan McCabe

If, for example, in our e-commerce story, these companies can generate substantially better sales through providing these epic AI assistants, they'll happily spend more money for them. But when those themselves become commodities, then it'll get cheaper over time too.

Valuable businesses have got smaller with technology. The size of Google or Facebook, when they were worth $100 billion in employee size, was substantially smaller than General Electric or Ford. The long arc of technology and automation requires less humans. So it'll perpetuate that arc. You're not going to see mass layoffs.

Valuable businesses have got smaller with technology. The size of Google or Facebook, when they were worth $100 billion in employee size, was substantially smaller than General Electric or Ford. The long arc of technology and automation requires less humans. So it'll perpetuate that arc. You're not going to see mass layoffs.

Valuable businesses have got smaller with technology. The size of Google or Facebook, when they were worth $100 billion in employee size, was substantially smaller than General Electric or Ford. The long arc of technology and automation requires less humans. So it'll perpetuate that arc. You're not going to see mass layoffs.

At Intercom, for example, we've been using this AI agent, Finn, for nearly two years. And we've not let anyone go, but we've stopped growing the size of our support team. I think any future growth is going to be catered to by the AI agents. The AI agents will first do a lot of low-level and simpler work. And the humans will do the higher level work.

At Intercom, for example, we've been using this AI agent, Finn, for nearly two years. And we've not let anyone go, but we've stopped growing the size of our support team. I think any future growth is going to be catered to by the AI agents. The AI agents will first do a lot of low-level and simpler work. And the humans will do the higher level work.

At Intercom, for example, we've been using this AI agent, Finn, for nearly two years. And we've not let anyone go, but we've stopped growing the size of our support team. I think any future growth is going to be catered to by the AI agents. The AI agents will first do a lot of low-level and simpler work. And the humans will do the higher level work.

Now, when we hire for customer service, we're hiring a more talented, experienced person who can do the creative things that the AI agents can't. Eventually, as these teams get smaller and through attrition, the AI will be doing more and more of them. And there just will be less humans in the mix.

Now, when we hire for customer service, we're hiring a more talented, experienced person who can do the creative things that the AI agents can't. Eventually, as these teams get smaller and through attrition, the AI will be doing more and more of them. And there just will be less humans in the mix.

Now, when we hire for customer service, we're hiring a more talented, experienced person who can do the creative things that the AI agents can't. Eventually, as these teams get smaller and through attrition, the AI will be doing more and more of them. And there just will be less humans in the mix.

There must be some loss.

There must be some loss.

There must be some loss.

certain use cases where the distribution of the types of questions is really tight rather than this big long normal distribution of so many different types of questions we'll be able to create these tight custom experiences if you're a clarinet for example you might only get three questions that cover 80 percent three types of questions that cover 80 percent of your inbound

certain use cases where the distribution of the types of questions is really tight rather than this big long normal distribution of so many different types of questions we'll be able to create these tight custom experiences if you're a clarinet for example you might only get three questions that cover 80 percent three types of questions that cover 80 percent of your inbound

certain use cases where the distribution of the types of questions is really tight rather than this big long normal distribution of so many different types of questions we'll be able to create these tight custom experiences if you're a clarinet for example you might only get three questions that cover 80 percent three types of questions that cover 80 percent of your inbound

And therefore, you can actually create AI or AI-ish experiences to do big swaths of your customer service. Most businesses are not like that.

And therefore, you can actually create AI or AI-ish experiences to do big swaths of your customer service. Most businesses are not like that.

And therefore, you can actually create AI or AI-ish experiences to do big swaths of your customer service. Most businesses are not like that.

Again, in the fullness of time, if they manage to become ever closer to something we call AGI, they will. Storytellers and visionaries are very different from builders and business people. These are just different types of disciplines and different individuals.