Fern Halper
speaker
536 appearances
2 recordings
1 series
first heard Jul 2026
last heard 22 Jul
Fern Halper’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 2 in all, peaking in Jul 2026 with 2.
Appearances
predict customers who could churn and I had a subset of data
you know, demographic data, billing data, all sorts of data about customers that were structured data.
But I knew that the real
value would come from call center notes because people would be complaining.
And if you could actually understand those call center notes, you know, which is generative AI, it's one of the biggest applications of generative AI now is in call center and and other, you know, customer problems and what customers are saying, you know, then I'd be ahead of the game.
But I was still able to use what I had and then
then you know, you bring on the rest.
But as part of that exercise, you know, then you start dealing with what's the quality of my data?
Is it trustworthy?
How am I storing it?
How am I managing it?
You know, you start to get into those questions.
And then, you know, you could start to build
An application
And it doesn't have to do everything, but it's doing something.
And you can measure the output of that and hopefully the output is good and then that builds on itself in a virtuous circle.
That's what I've seen work in a lot of companies.
Right, and that's what a lot of organizations do.
You know, they think of they may have um they call them all different things in different organizations, you know, incubators, um
Gating processes, you know, whatever it whatever it's called, you know, but it starts off with, you know, here's the business problem, um, here's what I think I can do, you know, there's a group of people that come together to see if it's
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