Fiona Fung

We were doing a lot of polish work.

fixes and uh i was i wanted to i'm like hey you know what i'll use my dog feeding time to actually vet how the experience looks and and so that was also probably a way that i felt i could still meaningfully contribute to help hold the quality bar for the team and uh and then like i say like every team member usually always really appreciates uh because i i think um

As a leader, you're supporting folks on team that outside of metrics and everything, everybody really wants to make sure their work matters.

And yeah, just making sure that leaders use their product.

I think folks feel the leaders then remain really engaged and not too distanced.

That's right.

And I would say if you're leading a team where it's really hard for you to use a product, then meet with customers.

Like whatever the other avenue is that kind of like I think that's also been really important to you.

Every time I've done customer visits, I always learn something new.

Like actually, I remember that was a Facebook marketplace.

We're trying to launch to Latin America.

And so we had customers.

You know, we were testing in Chile and I remember it just wasn't doing as well as the other regions we've done it.

Everything else we've tried.

And then I remember I'm like, oh, yeah.

And we had a really small research trip where I went to Chile.

I remember getting a whole bunch of Android phones for us.

It was a very small crew, like just three of us.

And upon landing and upon me opening up these Android phones and I'm like, ah, yeah.

You know, the LTE connection was much slower than what we were used to in the US.