Fiona Fung

How did it do?

Oh, what were the feedback channels?

And so I, even though like before I would have just used these sessions to like generate PRs and bug fixes, I actually have these sessions to enable me to have conversations with folks that I support.

Exactly.

So like, yeah, outside of just, you know, the action of shipping is how did it do in market?

Or, hey, did we have, you know, like, did we cause some bugs?

And it's okay to, like, I have the saying, make new mistakes.

Like, it's okay to make mistakes, just make new ones so that we're always learning.

Because if you aim to make zero mistakes, like that probably means you're not, you know...

moving fast enough or being a little bit too cautious.

And so, yeah, by, by having cloud, like, so then it can also look at like some, like for example, actually, yeah, we were, I was just looking at, Oh, you know, given some of the, you know, incidents that we have, like, let's look across all of this.

Can we generate a theme?

Like what's a good area investment for us next?

Especially we think about like quality, like are we seeing any hotspots of where there could be a gap?

I think that used to be just a much more manual approach.

process, I would say.

Like if I look back a year ago, I don't think I would have been able to, you know, have some of these insights with Claude.

Yeah.

And so definitely like the feedback channels are really important to us.

But then we also get a lot of feedback.