Fiona Fung

And like, for example, even I myself, usually what my morning ritual would be, you know, I get my morning cup of coffee and then I look at the feedback channels and then I try to pick out what are, you know, if I have some maker time, what's something that maybe I would be able to help out or what I could like see some gaps like that just used to be something I would do every morning.

And, uh, yeah, I think maybe a month or two ago we launched routines and that's also completely changed.

Like now I just have a routine that automates all this for me.

And then there's also, it's almost like before I would, you know, be able to kind of like, you know, generate some prompts, but now with routines, it's almost like I'm

You know, having an agent help me generate the prompts and the PR.

So, for example, one is, hey, keep a look on this feedback channel.

You know, what are some of the themes?

And then like when I wake up, then, you know, I have a really good summary of that.

And then even some like PRs that I'll be able to take a look and review.

Our feedback channels are definitely like we have a lot from internal ads, but also like emails, channels.

Actually, everybody, like when we all get feedback on either like when friends ping us or on LinkedIn or socials, we'll all actually like post all of that in Slack as well.

And we also have like, of course, partnerships.

And so we have different channels for all the various sources.

But that's what I mean.

I need Claude's help to help me stay on top because there is so much incoming feedback.

Yeah, and honestly, it's crazy when you think we didn't even have cloud code reviews last year.

And so speak of bottlenecks, that was a really, really big bottleneck of the human reviewers.

So we definitely, for the important areas that need deep subject matter expertise, we definitely want to make sure we have the proper humans still reviewing.

I would say what helps us, though, is the more that we can automate to almost...

check in the framework for what good looks like.