Fred Reichheld
speaker
474 appearances
1 recordings
1 series
first heard Jun 2026
last heard 19 Jun
Fred Reichheld’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Jun 2026 with 1.
Appearances
And I said, listen, it's not working.
Can you do anything for me?
And they scanned it.
They scanned my membership card.
And they said, your account's been credited.
I said, wow.
No questions about what went wrong?
They said, no.
Customer like you, if you're not happy with it, it's not right.
And I thought, oh, my gosh.
One of the guys I know, there are quite a few billionaires that I know personally.
And one of the early ones
was Scott Cook, the founder of Intuit, who does TurboTax and QuickBooks and so forth.
And his philosophy, he started at Bain about when I did, and then he left to found Intuit.
He was the first adopter outside of Bain of Net Promoter.
And he said, my philosophy is we don't deserve a dollar of profit until our customer's happy.
Think about what a high-minded philosophy that is.
But it worked in software.
That's why he's still got a successful software firm.
Most 98% of the others, success stories back in his day, they're gone.
Showing 301–320 of 474 · page 16 of 24
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