Fred Reichheld
speaker
474 appearances
1 recordings
1 series
first heard Jun 2026
last heard 19 Jun
Fred Reichheld’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Jun 2026 with 1.
Appearances
You have to team up with others who have similar values, principles, and team up and find a way to help them succeed in living that mission and making it the truth and making it the common practice.
So choose the people you hang with really carefully.
Don't just hire them because they'll make you money.
Make sure these are people who are going to be contributing to teams who are committed to enriching customer lives and who feel like this golden rule idea of love thy neighbor is the center of a well-lived life and purpose.
Because, you know, in the end,
Your loyalties, the people and the principles that they live, and I think, yes, loyalties are to individual people, but loyalty has to be based on how they embody the principles that you believe are central to a well-lived life and your purpose.
Those loyalties, they just define your legacy and they certainly shape your life.
Be thoughtful and be loyal.
When people are, when you found that, you know, Wyman Bain, 50, not quite 50 years, but
It's a group that I feel is helping make the world better.
And there's nothing better you can do with your life than being connected to those kinds of teams and those organizations.
And don't take crappy profit-based purpose as a customer, as an investor.
There's so much talk about environmental investing and pollution has to stop.
But seriously, the worst kind of pollution are people mistreating each other and abusing each other
In the name of profit.
get a sample of your new customers and ask them why they came on board.
And for those that said it's a referral, find out who referred them, what it was about what they said that make that referral so impactful, and then go talk to the person who referred and understand what made them so confident in you
Get a root cause set of conversations there.
I think that's the most important thing to do.
And then make sure your teams feel the responsibility to be remarkable, that their job isn't just to get somebody off the phone on time or to make them sort of happy enough to not be a problem.
Showing 441–460 of 474 · page 23 of 24
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