Fred Reichheld
speaker
474 appearances
1 recordings
1 series
first heard Jun 2026
last heard 19 Jun
Fred Reichheld’s voice in public audio — every appearance, attributed to the second.
Trend
recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Jun 2026 with 1.
Appearances
They tend to be the promoters who actually do refer you.
They buy more stuff.
They're your assets.
Sevens and eights.
they got what they paid for.
They're passively satisfied.
You didn't enrich their life.
They got what they paid for.
That's sort of a good pro quo, nothing magic there.
And then zero through six, you've diminished their life.
Something was wrong.
They won't recommend you.
They'll actually tend to say bad things about you and feel like the instant there's an alternative, they'll jump on it, go to a competitor.
So promoters, passive detractors became this
Simple categorization of success, you know, foul tip and failure.
And when you keep track of that and get to the root cause of why, it lets organizations start to measure the right thing.
Are we treating people in a way that enriches their life?
And what do we need to do differently to improve our results?
They put a smile on your face.
A very successful entrepreneur is Truett Cathy, now deceased, but built Chick-fil-A into a powerhouse of a business.
Showing 101–120 of 474 · page 6 of 24
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