Fred Reichheld
speaker
474 appearances
1 recordings
1 series
first heard Jun 2026
last heard 19 Jun
Fred Reichheld’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Jun 2026 with 1.
Appearances
And Truett and I didn't have completely congruent points of view on some social issues and religious issues, but we were respectful, I think, of each other.
And what I respected was he lived this notion of the golden rule, love thy neighbor as thyself.
And Southern Baptists, I'm told, their life's mission often is captured in a biblical verse.
And his was Proverbs 22, 11.
A good name is worth more than silver or gold, essentially.
And so your reputation is everything.
And I think in his mind, he said, putting smiles on people's faces, making them happy is how you build a reputation, how you live up to the golden rule.
And that was the formula that has created this monster success that continues to run against these
Great companies like McDonald's and Burger King, but Chick-fil-A just blasts through them just the same way Enterprise Rent-A-Car blasted through Hertz and Avis and the others.
There is a flywheel of once you get customers coming back for more and bringing their friends, that's the economic engine that drives prosperity, even though it's pretty much invisible to accountants except in the rearview mirror.
No, I don't think so.
You want to treat people the way you'd want a loved one treated.
That's what makes the world a better place.
That love is at the core, love breeds loyalty.
When customers feel loved, they come back for more and bring their friends.
And that's what starts this economic flywheel.
Love is hard to measure.
But loyalty is pretty easy to measure if you're serious about it.
Because in this digital age, you can watch how many of customers are repeating, how many are referring their friends.
I mean, one of my recent investments is in a company that has a technology platform to help give and receive referrals.
Showing 121–140 of 474 · page 7 of 24
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