Gavin de Becker

It stands for Continuous Asking, Responding, and Evaluation.

Every day, every employee in my company, when they log into work, gets a question that they answer.

And I get the statistical results of that every day.

And the questions will be things like, when do you think you're getting your next promotion?

or have you experienced or witnessed sexual harassment?

Have you experienced or witnessed discrimination?

Why do I do that?

Because I want to know, right?

That's why you ask.

Have you, in bigger companies that use our system, like Amazon did, developed a system like it, you know, you might ask a question like, have you ever seen a firearm in the workplace, an unauthorized firearm?

Oh, damn it, we want to know that information, right?

Does your supervisor know your name?

Huge question.

Because the supervisor, knowing that question is asked, knows everybody's name, which is what you want.

You're influencing middle management behavior.

But that system we have care is no different than me walking down the hall and say, hey, Stephen, I noticed for the last couple of days you're keeping your office door closed and you kind of shut down for some reason.

What's going on?

You lose that when it gets too big.

And when it gets really too big, like think about government agencies like –

HHS, the biggest budget in world history, $1.7 trillion, bigger than the Pentagon, started out at 85,000 employees.