Glenn Lundy

If I'm too far away, we can't communicate because you can't hear me, see my body language, so on and so forth, right? So these are all different pieces of communication that I learned a long time ago. And one of the most valuable attributes that encompasses all of that is the tone scale. allows you to get an understanding of where the other person is.

If I'm too far away, we can't communicate because you can't hear me, see my body language, so on and so forth, right? So these are all different pieces of communication that I learned a long time ago. And one of the most valuable attributes that encompasses all of that is the tone scale. allows you to get an understanding of where the other person is.

And then depending on where you're trying to take that conversation, you always want to be within two points on the tone scale of this person that you're talking to. So I'll give you an example. If somebody's really down in the dumps, they're depressed, they're grieving, there's a loss, something like that. They're really low on the tone scale, right?

And then depending on where you're trying to take that conversation, you always want to be within two points on the tone scale of this person that you're talking to. So I'll give you an example. If somebody's really down in the dumps, they're depressed, they're grieving, there's a loss, something like that. They're really low on the tone scale, right?

And then depending on where you're trying to take that conversation, you always want to be within two points on the tone scale of this person that you're talking to. So I'll give you an example. If somebody's really down in the dumps, they're depressed, they're grieving, there's a loss, something like that. They're really low on the tone scale, right?

like really low on the tone scale, maybe a one or a zero even. If you come to that person, bright-eyed, bushy-tailed, up here at a nine, full of energy, like, everything's going to be all right, girl. They're in a better place now, like all that stuff. They're going to be like, get the heck out of here. You're too far removed on the tone scale. They can't connect with you.

like really low on the tone scale, maybe a one or a zero even. If you come to that person, bright-eyed, bushy-tailed, up here at a nine, full of energy, like, everything's going to be all right, girl. They're in a better place now, like all that stuff. They're going to be like, get the heck out of here. You're too far removed on the tone scale. They can't connect with you.

like really low on the tone scale, maybe a one or a zero even. If you come to that person, bright-eyed, bushy-tailed, up here at a nine, full of energy, like, everything's going to be all right, girl. They're in a better place now, like all that stuff. They're going to be like, get the heck out of here. You're too far removed on the tone scale. They can't connect with you.

They won't listen to you. They will shut you out 100%. You're too far away. Now, on the other hand, we want to bring them up, right? We want to cheer them up. And so what we have to do is if they're at a zero, we've got to be at a two. We've got to be within two. So we're up the scale a little bit. We're a little more upbeat. We're not going to go wallow in the pits with them.

They won't listen to you. They will shut you out 100%. You're too far away. Now, on the other hand, we want to bring them up, right? We want to cheer them up. And so what we have to do is if they're at a zero, we've got to be at a two. We've got to be within two. So we're up the scale a little bit. We're a little more upbeat. We're not going to go wallow in the pits with them.

They won't listen to you. They will shut you out 100%. You're too far away. Now, on the other hand, we want to bring them up, right? We want to cheer them up. And so what we have to do is if they're at a zero, we've got to be at a two. We've got to be within two. So we're up the scale a little bit. We're a little more upbeat. We're not going to go wallow in the pits with them.

That doesn't do them any good. We don't want to be at a zero, but we don't want to be at a nine. So we've got to be at like a two where... we're a little brighter, maybe a little bit more positive aspect, but at the same time, we're compassionate, we're understanding, right? And we can sit down and maybe put our arm around our friend and we can listen, encourage, right? Advise and develop.

That doesn't do them any good. We don't want to be at a zero, but we don't want to be at a nine. So we've got to be at like a two where... we're a little brighter, maybe a little bit more positive aspect, but at the same time, we're compassionate, we're understanding, right? And we can sit down and maybe put our arm around our friend and we can listen, encourage, right? Advise and develop.

That doesn't do them any good. We don't want to be at a zero, but we don't want to be at a nine. So we've got to be at like a two where... we're a little brighter, maybe a little bit more positive aspect, but at the same time, we're compassionate, we're understanding, right? And we can sit down and maybe put our arm around our friend and we can listen, encourage, right? Advise and develop.

We can do that. And we can really take the time versus, Being all just crazy, suck it up, get over it. What do my friends say? Suck it up, buttercup, right? This stuff doesn't necessarily work. Now, let's go to the other side of that. When I was in the car business, I used to get some of our customers were really angry, right? They buy a car, something goes wrong.

We can do that. And we can really take the time versus, Being all just crazy, suck it up, get over it. What do my friends say? Suck it up, buttercup, right? This stuff doesn't necessarily work. Now, let's go to the other side of that. When I was in the car business, I used to get some of our customers were really angry, right? They buy a car, something goes wrong.

We can do that. And we can really take the time versus, Being all just crazy, suck it up, get over it. What do my friends say? Suck it up, buttercup, right? This stuff doesn't necessarily work. Now, let's go to the other side of that. When I was in the car business, I used to get some of our customers were really angry, right? They buy a car, something goes wrong.

you know, a lot of things can happen in an automobile for sure. And so they come in super angry, like hot, like ready to fight, right? They're at a nine tone scale, fully agitated, fully activated. Now, if I come at that person at a nine, we're going to fight. Simple as that, right? We're going to scream at each other. They're screaming. I'm screaming. Everybody's at a nine.

you know, a lot of things can happen in an automobile for sure. And so they come in super angry, like hot, like ready to fight, right? They're at a nine tone scale, fully agitated, fully activated. Now, if I come at that person at a nine, we're going to fight. Simple as that, right? We're going to scream at each other. They're screaming. I'm screaming. Everybody's at a nine.

you know, a lot of things can happen in an automobile for sure. And so they come in super angry, like hot, like ready to fight, right? They're at a nine tone scale, fully agitated, fully activated. Now, if I come at that person at a nine, we're going to fight. Simple as that, right? We're going to scream at each other. They're screaming. I'm screaming. Everybody's at a nine.