Glenn Lundy
speaker
108 appearances
1 recordings
1 series
first heard Apr 2025
last heard Apr 2025
Glenn Lundy’s voice in public audio — every appearance, attributed to the second.
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Appearances
We listen to tell people where they're wrong or we listen to correct. But when we listen to encourage, it forces us to find the good in that human. What is the good? Even if what they're saying is like kind of crazy, we're like, okay, I got to find something to encourage here, right? Like, hey, Heather, I really appreciate the fact that you came in here and told me that.
Even though what you just told me makes absolutely no sense. No, you don't say that part, right? But you're like, you find something to encourage about that person. Their shoes, their shirt, I don't know. Just make sure it's authentic and real. Don't lie about it, right? But a great leader will listen first with the intent to encourage.
And as a leader, we want to encourage the behaviors we want to see more of. So those are mainly the things that I'm looking for, right? I want to see more people coming into my office and sharing their thoughts. I want to see people standing up with creative ideas, even if those creative ideas are a little bit crazy, but I want to see more of that. So we listen and then we encourage.
After we've listened and we encourage, then we go to the A in LEAD, which stands for Now, most managers start at advice. They walk into the room, they tell you what to do, right? And they tell you what you did wrong. So most managers do. A great leader will listen first, encourage, and then advise areas of growth, development, and opportunity. The D in lead stands for develop.
Don't just tell me what to do. Show me how to do it and go with me. Be willing to walk through this with me, right? And then the last D in lead stands for daily. So listen, encourage, advise, and develop, and do it daily. When you're having a conversation with your spouse or your boyfriend, your girlfriend, listen, encourage, advise, and develop. Do that daily.
When you're talking to your kids, listen, encourage, advise, and develop. When it comes to a coworker, listen, encourage, advise, develop. If you're trying to close a deal, listen, encourage, advise, and develop. And when you're putting something together on a brand new platform, that's going to require a lot of people in order to make it happen, right?
We do 50 hours of programming every single week. We have 80 different moderators that all moderate segments. The way that we were able to pull that together is I went room to room to room to room to room, listening, encouraging, advising, sharing my wisdom, and then developing. And by doing that, we were able to create amazing relationships.
People wanted to come, people flocked into our rooms, right? Flocked into our rooms.
And we were able to build this club, build this community that here, fast forward now, 15 months later, and we've had, you know, 4 million people that have come through our rooms and we've connected with, you know, people we never thought in a million years that we'd connected to, but it all came to that one simple principle.
Just take the lead, listen, encourage, advise, and develop and do it daily.
Yeah, so the tone scale is something that I learned back when I was studying the art of communication, right? So effective communication requires multiple components. So in order to communicate effectively, I have to have intentions. Right. I intend for you to hear me. I have to have your attention. Right. This is where my wife gets it twisted all the time.
Me and my wife argue about this because she has the intention to be heard, but she'll talk when she doesn't have my attention and the communication doesn't work. She's like, you're deaf. I'm like, no, I'm not deaf. You just didn't have my attention. I'm watching TV. I'm watching a football game or I'm playing with a kid. Right. So we have to have both.
We have to have intention and attention in order to communicate effectively. Right. Now, we also have to keep in mind something like space, right? There's got to be, we have to be close enough to where you can hear me, right? Space and volume, close enough to where you can hear me, but not too close. If I'm all in your face, then you're all distracted. We can't communicate.
If I'm too far away, we can't communicate because you can't hear me, see my body language, so on and so forth, right? So these are all different pieces of communication that I learned a long time ago. And one of the most valuable attributes that encompasses all of that is the tone scale. allows you to get an understanding of where the other person is.
And then depending on where you're trying to take that conversation, you always want to be within two points on the tone scale of this person that you're talking to. So I'll give you an example. If somebody's really down in the dumps, they're depressed, they're grieving, there's a loss, something like that. They're really low on the tone scale, right?
like really low on the tone scale, maybe a one or a zero even. If you come to that person, bright-eyed, bushy-tailed, up here at a nine, full of energy, like, everything's going to be all right, girl. They're in a better place now, like all that stuff. They're going to be like, get the heck out of here. You're too far removed on the tone scale. They can't connect with you.
They won't listen to you. They will shut you out 100%. You're too far away. Now, on the other hand, we want to bring them up, right? We want to cheer them up. And so what we have to do is if they're at a zero, we've got to be at a two. We've got to be within two. So we're up the scale a little bit. We're a little more upbeat. We're not going to go wallow in the pits with them.
That doesn't do them any good. We don't want to be at a zero, but we don't want to be at a nine. So we've got to be at like a two where... we're a little brighter, maybe a little bit more positive aspect, but at the same time, we're compassionate, we're understanding, right? And we can sit down and maybe put our arm around our friend and we can listen, encourage, right? Advise and develop.
We can do that. And we can really take the time versus, Being all just crazy, suck it up, get over it. What do my friends say? Suck it up, buttercup, right? This stuff doesn't necessarily work. Now, let's go to the other side of that. When I was in the car business, I used to get some of our customers were really angry, right? They buy a car, something goes wrong.
you know, a lot of things can happen in an automobile for sure. And so they come in super angry, like hot, like ready to fight, right? They're at a nine tone scale, fully agitated, fully activated. Now, if I come at that person at a nine, we're going to fight. Simple as that, right? We're going to scream at each other. They're screaming. I'm screaming. Everybody's at a nine.
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