Glenn Lundy

Then at some point they go, oh, I could get more customers if I had more people, right? So it's normally money first, customer second, people third. That's normally the model for when we, when we start our own businesses. So I went in and said, I'm going to flip that upside down. Let's go people first,

Then at some point they go, oh, I could get more customers if I had more people, right? So it's normally money first, customer second, people third. That's normally the model for when we, when we start our own businesses. So I went in and said, I'm going to flip that upside down. Let's go people first,

And if we develop our people, that's going to draw more customers and the more customers will draw more money. Let's put money as the last priority instead of the first priority. And that was the shift we made. And nobody had really seen that in the auto industry. The auto industry was known for being profit first. Customers always right. Treat your employees like crap.

And if we develop our people, that's going to draw more customers and the more customers will draw more money. Let's put money as the last priority instead of the first priority. And that was the shift we made. And nobody had really seen that in the auto industry. The auto industry was known for being profit first. Customers always right. Treat your employees like crap.

And if we develop our people, that's going to draw more customers and the more customers will draw more money. Let's put money as the last priority instead of the first priority. And that was the shift we made. And nobody had really seen that in the auto industry. The auto industry was known for being profit first. Customers always right. Treat your employees like crap.

So we treated the employees like gold. They treated our customers like gold and it brought in profit. the gold. And that's what ultimately allowed us to completely expand, grow 800%, become the second largest used car franchise dealership in the United States of America in a tiny little town with 9,600 people. And it was all through developing our people.

So we treated the employees like gold. They treated our customers like gold and it brought in profit. the gold. And that's what ultimately allowed us to completely expand, grow 800%, become the second largest used car franchise dealership in the United States of America in a tiny little town with 9,600 people. And it was all through developing our people.

So we treated the employees like gold. They treated our customers like gold and it brought in profit. the gold. And that's what ultimately allowed us to completely expand, grow 800%, become the second largest used car franchise dealership in the United States of America in a tiny little town with 9,600 people. And it was all through developing our people.

That was fun. It was crazy. I wasn't expecting all of that, but really it is. It's the same principles, right? It's so funny. Like there's a book called the greatest salesman in the world by OG Mandino. And in one of the scrolls, it talks about how the principles never change, right? Strategies change, right? how we apply things, but the principles never change.

That was fun. It was crazy. I wasn't expecting all of that, but really it is. It's the same principles, right? It's so funny. Like there's a book called the greatest salesman in the world by OG Mandino. And in one of the scrolls, it talks about how the principles never change, right? Strategies change, right? how we apply things, but the principles never change.

That was fun. It was crazy. I wasn't expecting all of that, but really it is. It's the same principles, right? It's so funny. Like there's a book called the greatest salesman in the world by OG Mandino. And in one of the scrolls, it talks about how the principles never change, right? Strategies change, right? how we apply things, but the principles never change.

And so it really is very similar principles. There's an acronym that I remind myself of every single day, a great leader, right? A great leader takes the lead, L-E-A-D-D. And for me, that acronym, and I'd spell it L-E-A-D-D, two Ds, there's a reason for that. Because the L in lead stands for listen. We have two ears and one mouth. Your mama told you this.

And so it really is very similar principles. There's an acronym that I remind myself of every single day, a great leader, right? A great leader takes the lead, L-E-A-D-D. And for me, that acronym, and I'd spell it L-E-A-D-D, two Ds, there's a reason for that. Because the L in lead stands for listen. We have two ears and one mouth. Your mama told you this.

And so it really is very similar principles. There's an acronym that I remind myself of every single day, a great leader, right? A great leader takes the lead, L-E-A-D-D. And for me, that acronym, and I'd spell it L-E-A-D-D, two Ds, there's a reason for that. Because the L in lead stands for listen. We have two ears and one mouth. Your mama told you this.

You're supposed to listen twice as much as you speak. And I believe that's true of all great leaders. If you look in like African tribes, villages, so on and so forth, the chiefs of those villages, whenever they have a town hall or anything like that, they will always listen to what everybody has to say before they'll ever say a word. Always speak last. They listen first.

You're supposed to listen twice as much as you speak. And I believe that's true of all great leaders. If you look in like African tribes, villages, so on and so forth, the chiefs of those villages, whenever they have a town hall or anything like that, they will always listen to what everybody has to say before they'll ever say a word. Always speak last. They listen first.

You're supposed to listen twice as much as you speak. And I believe that's true of all great leaders. If you look in like African tribes, villages, so on and so forth, the chiefs of those villages, whenever they have a town hall or anything like that, they will always listen to what everybody has to say before they'll ever say a word. Always speak last. They listen first.

Because you can get so much information when we listen to people. It gives us direction on how to guide them, right? And so a great leader listens and then encourages. The E in lead stands for encourage. Now, when your intention is to encourage after listening, it changes the way you listen. See, a lot of times we listen to defend, right?

Because you can get so much information when we listen to people. It gives us direction on how to guide them, right? And so a great leader listens and then encourages. The E in lead stands for encourage. Now, when your intention is to encourage after listening, it changes the way you listen. See, a lot of times we listen to defend, right?

Because you can get so much information when we listen to people. It gives us direction on how to guide them, right? And so a great leader listens and then encourages. The E in lead stands for encourage. Now, when your intention is to encourage after listening, it changes the way you listen. See, a lot of times we listen to defend, right?