Hala Taha

It has to become a part of the culture.

It has to become a part of the culture.

Give your team the language, the permission, the guardrails to create magic for your customers.

Give your team the language, the permission, the guardrails to create magic for your customers.

Celebrate the people who go above and beyond.

Celebrate the people who go above and beyond.

Praise them in public because when your team feels trusted to make people feel special, your customers can feel it too.

Praise them in public because when your team feels trusted to make people feel special, your customers can feel it too.

All right, Yap fam, if you love this conversation with Will, make sure you grab his book, Unreasonable Hospitality.

All right, Yap fam, if you love this conversation with Will, make sure you grab his book, Unreasonable Hospitality.

The field guide is his brand new version of the book, which gets really tactical and helps you put these ideas into practice.

The field guide is his brand new version of the book, which gets really tactical and helps you put these ideas into practice.

As always, if you learned something valuable today, please follow and subscribe Young and Profiting on your favorite podcast app.

As always, if you learned something valuable today, please follow and subscribe Young and Profiting on your favorite podcast app.

Leave us a five-star review and hit like if you're watching on YouTube or Spotify video.

Leave us a five-star review and hit like if you're watching on YouTube or Spotify video.

All these small gestures and interactions, comments and reviews.

All these small gestures and interactions, comments and reviews.

This is what helps us reach more people who need these conversations.

This is what helps us reach more people who need these conversations.