Henry Schuck

repository to a dashboard somewhere else and click a bunch of buttons and it goes downstream.

And that was very valuable to a business.

And if you perfected the technology enablement along the way there, you could have a competitive advantage.

That just is not a competitive advantage anymore.

And those are areas in the business that to be competitive, we have to go use AI and leverage agents to do.

And so I think there's a lot more of that coming for one.

And then internally,

you know, we also focused a lot on how do we build the infrastructure, the data infrastructure for all of our employees to also take advantage of AI and its power and use it in their day to day.

And so today we brought together our product data, Zoom Info's data, I'm sorry, product usage data, Zoom Info's product data, that company professional data asset,

our financial metrics data, all of our calls with customers, all of our emails with customers, our calendar meetings, all across the business that's in one data asset, that now our reps are able to go query and ask questions of, and they can say, hey, today I'm a mid-market rep,

which clients in my customer base should I be focused on today who show the most renewal risk and tell me the reasons why.

And then the AI goes through and it says, these are the three, these are the reasons, this is what you should engage with them on.

Here's a PDF of a deck that you should share with them.

And so we're really driving efficiencies in the business.

You know, one of the things I find myself saying constantly to people in the business

uh, today is I don't ever want to ask you this question again, put it in an agent and I'm going to ask the agent these questions in the future.

So like, this is the last time you and I are going to engage on this top on, on this topic.

Like, look, I get a monthly report on sales efficiency or churn or win back.

And then I have, or headcount.

And then I have questions or is this person in this headcount number or that headcount number?