Ismael Valdez

Yeah, we definitely do. And I think we've started to see a push in that. But unfortunately... a lot of the training we do today is reactionary. It's not proactive, right? So it's like, oh, well, my guys aren't doing this. Like you alluded to, we got to train again.

But if we were proactive and held people accountable to the standards that we require in our company, how many of those B players would actually be A players? Because a lot of these guys are going to need the support. They're going to need their hand held to build these, to learn the processes within the company. And I see it in every company I look at is that

But if we were proactive and held people accountable to the standards that we require in our company, how many of those B players would actually be A players? Because a lot of these guys are going to need the support. They're going to need their hand held to build these, to learn the processes within the company. And I see it in every company I look at is that

You know, there's always going to be the guys that go above and beyond, but there's a lot of really good B players that could be A players if they had the help and support that they need.

You know, there's always going to be the guys that go above and beyond, but there's a lot of really good B players that could be A players if they had the help and support that they need.

Capacitors and garbage disposals.

Capacitors and garbage disposals.

Thermostat built for contractors by contractors. Obviously, Nest, Ecobee, these guys totally tuned the contractor out when they were out. They went straight to the consumer. But contractors are the largest installer of thermostats in the nation, right? So why cut them out? So that's really another thing, just a problem that we saw. Nuve had all these warranty issues.

Thermostat built for contractors by contractors. Obviously, Nest, Ecobee, these guys totally tuned the contractor out when they were out. They went straight to the consumer. But contractors are the largest installer of thermostats in the nation, right? So why cut them out? So that's really another thing, just a problem that we saw. Nuve had all these warranty issues.

It goes back to, you know, Tommy, I know all three of us sitting at this table are just got on early on reviews. And, you know, you get a one-star review and it's like, hey, let me talk to the customer. If I can talk to that customer, I can turn the experience in the review. If I can't talk to the customer, I've got no shot at it.

It goes back to, you know, Tommy, I know all three of us sitting at this table are just got on early on reviews. And, you know, you get a one-star review and it's like, hey, let me talk to the customer. If I can talk to that customer, I can turn the experience in the review. If I can't talk to the customer, I've got no shot at it.

So the whole thing is like, hey, if there is a process, if you want to fire a customer, we can remove your logo. No problem. But no one can go in there and just steal the thermostat and own that wall that you installed the device on. And that really goes back to looking at the alarm industry and how they retain at such a high rate.

So the whole thing is like, hey, if there is a process, if you want to fire a customer, we can remove your logo. No problem. But no one can go in there and just steal the thermostat and own that wall that you installed the device on. And that really goes back to looking at the alarm industry and how they retain at such a high rate.

And it goes back to two things that we really reached a conclusion on. A, they have a subscription model that gives customers the peace of mind that their house is being monitored for their safety. And Nuve does that through monitoring of the HVAC system for their comfort. And then B is that they have proprietary hardware, as Ishmael talked about earlier, in the home with their logos on it.

And it goes back to two things that we really reached a conclusion on. A, they have a subscription model that gives customers the peace of mind that their house is being monitored for their safety. And Nuve does that through monitoring of the HVAC system for their comfort. And then B is that they have proprietary hardware, as Ishmael talked about earlier, in the home with their logos on it.

So Nuve is locked down to the contractor that installs it. And that will never be changed. That'll never come off the contractor's dashboard unless the contractor chooses so.

So Nuve is locked down to the contractor that installs it. And that will never be changed. That'll never come off the contractor's dashboard unless the contractor chooses so.

Yeah. So, you know, we rolled out in the way that we thought it would be done. We're getting the feedback, you know, from contractors constantly in our network of like, hey, we need help with this or that. And so, you know, as you said, part of it is building the parachute. We try to predict what contractors want and need help with the most.

Yeah. So, you know, we rolled out in the way that we thought it would be done. We're getting the feedback, you know, from contractors constantly in our network of like, hey, we need help with this or that. And so, you know, as you said, part of it is building the parachute. We try to predict what contractors want and need help with the most.

Like one of the things we're getting feedback right now that a lot of contractors need help with is like, hey, how do I sell this to my customers? Like how do I get customers to buy into this? And so now, you know, we're kind of, you know, Going down that path and seeing how we can help them with that.