Jacob Passy
speaker
580 appearances
9 recordings
1 series
first heard Sep 2017
last heard Jan 2025
Jacob Passy’s voice in public audio — every appearance, attributed to the second.
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Appearances
People would rather spend their money on activities where they're headed to than spending money on a nicer flight.
And when you start factoring that into decision making around who you're flying with and whether you should have loyalty with someone, it gets harder to justify.
In general, we see less brand loyalty with millennials and Gen Zers that cuts across different industries, but it's certainly the case with travel.
They're less likely to sign up for these programs in the first place, let alone climb those tiers of status.
And so for them, it's much more about cost.
They are going to go with the lower cost option.
option isn't a carrier that they have status with, they're going to change allegiance.
The big one is they offer flexibility.
So when you earn points or miles through Chase or Amex, you can use those with a variety of carriers, a variety of hotels.
It's not just airlines.
It's all sorts of travel providers.
And so when you think about that, you're not locked into as restrictive of an ecosystem.
So that's really appealing.
And certainly you can combine those general travel cards with an airline card and take it a step further.
There are more and more credit card branded lounges at airports across the globe.
And so those are becoming an option for folks and perhaps a less crowded option than the airline lounges.
They are aware of this.
They will readily say that they are growing and adding millions of members every year and seeing tons of engagement.
But at the same time, recently when Delta announced changes, they ended up scaling back some of those changes in response to a blowback they received.
I don't know that it's affected their bottom line just yet, but time will only tell.
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