James Reggio

speaker

667 appearances 1 recordings 1 series first heard Jan 2026 last heard 17 Jan

James Reggio’s voice in public audio — every appearance, attributed to the second.

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Recordings per month over the last 12 months — 1 in all, peaking in Jan 2026 with 1.

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Latent Space: The AI Engineer Podcast · Brex’s AI Hail Mary — With CTO James Reggio · 17 Jan 2026 podcast

And then the final pillar is the product AI pillar, which is like, are we going to introduce new features uh that um enable Prex to be a part of the corporate AI pillar of our company?

customers.

It's like we want to build features and be a a solution that somebody else is saying to their board, hey, we we adopted Brex and this is part of our corporate AI strategy.

And so it's it's kind of it has this nice little feedback loop.

And we we basically within the company split uh you know, did a little bit of divide and conquer where uh folks in um IT and on our people team were more or less uh spending more of the effort driving on

corporate AI, really like looking for um making the procurement decisions, like creating a culture of experimentation where we spotlight and incentivize people for trying uh to sort of improve their personal workflows using AI.

And then the the pieces that I've been more involved in have been operational and product.

And we were just talking about products here, which is like the agents on BREX and stuff.

But I think that the operational AI investments have been some of the most sort of immediately impactful to the business because we have hundreds of people who work in our operations organization.

And it's actually something that differentiates us because

our uh CSAT and the quality of our our support and service is very, very high.

Uh something we're very proud of.

And so trying to figure out how can we automate significant portion of this and uh use LLMs in a way that doesn't degrade the customer experience.

And then also kind of addresses like what is the future of the roles of the people who we already have working full time for us.

So this is where um uh Camilla uh our

COO who kind of co-wrote the the piece uh with first round uh with me, uh she's been leaning really aggressively to help every member of the operations organization um start rethinking their role as being uh not people who kind of execute against an SOP, but are people who are going to like build prompts, build evals, and like be m become more AI native in like the way that they do work.

And so a lot of the engineering we've done has been to enable

folks say in um in fraud and risk to be able to uh to refine prompts and uh and add additional automation to their workflows.

Yeah, and this secret fourth pillar, the the platform.

Yeah, yeah, exactly.

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