Jason Cohen
👤 SpeakerAppearances Over Time
Podcast Appearances
Duh.
You have goals, and then what's that?
But going through this, I'm telling you, is great.
So again, there could be anything.
Yeah, we'd love to do that, except our churn rate is 5% per month.
People are just fleeing.
And not only is that bad from a financial point of view, it means the customers don't want our crap.
That's probably more important than opening up a new geography, that they don't want it.
Oops.
to fix that.
So OK, so there could be all kinds of things.
We lost a key person, and so some team is screwed.
They need to go work on that first.
OK, so it could be all kinds of things.
And once again, where are they?
Let's find the top couple of things that are holding us back the most from doing the first things.
OK, then finally, of course, what are we going to do?
And this takes creativity.
There's no magic answer to this.
But at least we know what we're trying to get to here.