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How great product teams use customer insights differently with Jeff Lash
If there's changes going on.
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How great product teams use customer insights differently with Jeff Lash
So I think that really depends.
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How great product teams use customer insights differently with Jeff Lash
You know, if you're in a situation where they hired you to do a turnaround, yeah, I think you probably need to come in with a 30, 60, 90 day plan.
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How great product teams use customer insights differently with Jeff Lash
But if things are in more stable shape and it was, oh, we just, someone left, we need a new person.
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How great product teams use customer insights differently with Jeff Lash
It doesn't mean that you should just keep things running automatically, but it also means that
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How great product teams use customer insights differently with Jeff Lash
you know, making the decision to keep going with things is it might be the right thing in some cases.
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How great product teams use customer insights differently with Jeff Lash
I think sometimes the last thing I'll just say is, I think a lot of it also depends on the manager, right?
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How great product teams use customer insights differently with Jeff Lash
It's like, you know, people ask me, do I need an MBA for product management?
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How great product teams use customer insights differently with Jeff Lash
And my answer is like, well, depends on your hiring manager.
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How great product teams use customer insights differently with Jeff Lash
Because if your hiring manager has an MBA, they might want to hire an MBA.
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How great product teams use customer insights differently with Jeff Lash
If they don't like MBAs, they won't, right?
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How great product teams use customer insights differently with Jeff Lash
So if the person who hired you, if your boss is expecting you to come in with a plan, then yeah, you got to have a plan.
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How great product teams use customer insights differently with Jeff Lash
If they're not pushing that, then...
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How great product teams use customer insights differently with Jeff Lash
Not to say the pressure is off, but it's not as coming in with that, like, I've got to do something right away, doesn't seem as urgent than maybe you think it is.
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How great product teams use customer insights differently with Jeff Lash
Yeah, I was going to say, it's really interesting.
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How great product teams use customer insights differently with Jeff Lash
The higher up you go, sometimes that 30 or 60 days starts before your first day, actually.
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How great product teams use customer insights differently with Jeff Lash
And you got hired because they expected you to have a plan already.
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How great product teams use customer insights differently with Jeff Lash
We were talking a lot there about the internal, the voice of the employee, really, like figuring out what's going on, where are we, what's the situation.
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How great product teams use customer insights differently with Jeff Lash
And let's pivot that onto the voice of the customer and think about
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How great product teams use customer insights differently with Jeff Lash
And I mentioned how you are very, you were on the circuit, right?