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Jeff Lash

๐Ÿ‘ค Speaker
730 total appearances

Appearances Over Time

Podcast Appearances

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

So when someone says, oh, roadmap or persona or requirements, I learned to not really just, I don't want to say take it at face value, but like, wait, let me see it.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

Let me see what it is.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

Because again, I've seen lots of different roadmaps.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

I've seen lots of different release planes and things like that.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

And they...

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

all might be different to different people.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

So I always, you know, when I was, when I've taken a lot of roles where I've taken over existing products, or I did spend about a decade in more of a consulting advising role.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

And so, you know, seeing what the team is already doing, seeing what the person's doing is a great way just to understand where they're at, not from a judgmental perspective, but just for a, Hey, let me understand you here.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

What are the artifacts you use and how do you document things?

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

And that helps me understand where,

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

the context, the industry, the product, but also how they're actually doing product development or doing product management.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

I love that.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

I didn't see that coming, that little twist there.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

That's a great story.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

It makes me think of, you know, I think of everything in terms of movies.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

White Men Can't Jump, when Wesley Snipes is explaining to Woody Harrelson, no, you can hear him, or you can listen to him, but you don't hear him.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

You know, I think it's one way or the other.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

And the idea of

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

You know, hearing someone say something, but not really listening to know that it means something else, like to go a little bit deeper and asking that follow up.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

And so much of it is understanding the why.