How great product teams use customer insights differently with Jeff Lash
So when someone says, oh, roadmap or persona or requirements, I learned to not really just, I don't want to say take it at face value, but like, wait, let me see it.
How great product teams use customer insights differently with Jeff Lash
So I always, you know, when I was, when I've taken a lot of roles where I've taken over existing products, or I did spend about a decade in more of a consulting advising role.
How great product teams use customer insights differently with Jeff Lash
And so, you know, seeing what the team is already doing, seeing what the person's doing is a great way just to understand where they're at, not from a judgmental perspective, but just for a, Hey, let me understand you here.
How great product teams use customer insights differently with Jeff Lash
You know, hearing someone say something, but not really listening to know that it means something else, like to go a little bit deeper and asking that follow up.