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Jeff Lash

๐Ÿ‘ค Speaker
730 total appearances

Appearances Over Time

Podcast Appearances

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

When someone's got that expectation and in your experience, how would you balance really listening more deeply to really, truly understand like the nurse's station situation versus like just saying, yeah, I've got the answer.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

Here it is right away, especially when.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

And senior leadership, they want confidence in, you know, they want confidence from you or whoever we're talking about here before the insights are even fully formed, before you have all the answers.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

How do you push back on that?

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

What do you do?

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

So I think the first question is, I think that is a common assumption.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

I would maybe question that assumption.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

I'm sure in some situations, this is right.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

I've seen literally job descriptions where it says, in the first 30 days, you will do this.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

In the first six days, you'll do this.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

I think in other situations, we assume, oh, I've got to come in and I've got to shake things up and make my mark.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

And I don't know if that's always necessarily true.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

Either way, you know,

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

getting a good understanding of the organization, of the people, of the industry, if you're new to the industry, to the company, right?

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

That's really important.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

And I think a lot of people

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

hiring is a risky decision, right?

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

So how do you mitigate that risk?

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

You try to do all your legwork beforehand, but also you try to, I think, as a new person coming in, you're trying to say, oh, you made a good decision.

Insights Unlocked
How great product teams use customer insights differently with Jeff Lash

I don't necessarily think coming in and saying, here's my plan is always the right way to do that.