Jefferson Fisher

They do or they talk, they say they do what they need to do, the action is up here and then they stick the landing right there and then they throw their hands in the air and everybody applauds.

That's what you're looking for.

You're not looking for the type of motion where it continues just to carry on and on and on.

Where it's not like, I don't know, just watch the Winter Olympics.

I'm thinking of like curling, you know, where they do the ice, the block of ice.

And I don't really know how it works, but it seems kind of cool.

Then they have like their mops.

Anyway, so how can we do this in your everyday communication?

Here is a key and something that...

This might be a hidden gem.

In my opinion, speaking to customer service agents on the phone is the number one training ground for learning to speak directly.

We all know what it's like to be on the phone with a customer service agent and it's 20 minutes later, 30 minutes later, and you go, this is unbearable.

This is terrible.

I'm confused.

They don't really know what I'm saying.

I don't know how to get what I want.

And it's just defeating.

Most of the time it has to do not with the agent, has to do with how direct you are being, what you are asking for.

So I'm going to give you a one, two, three, that's going to help you not only be more direct, but also probably help with some customer service agents.

Now, first I want to call it what it is, customer service reps.