Jefferson Fisher

They don't have all this space usually to be creative.

They have very limited options in what they can do, like a doctor or an attorney or different occupations where it's like a triage.

If it's not this, then it's that.

And it's this decision tree of information.

And that's what they're trained on.

So if you don't fall into one of those categories, they don't really know how to help.

And what makes it worse are these problems.

One, you begin with the story.

You begin with a story.

So you start saying, okay, so the other day I bought this thing and it is not really working and I'm not really sure.

And you start giving all the background context that is not helpful and it's not sounding direct at all.

It makes it harder and prolongs the issue.

Another mistake is where you kind of hint at what you want them to do and just expect them to kind of read your mind rather than being direct and asking for what you want.

And three, you over-explain and over-talk to where you feel as if they're gonna feel you're justified and so entitled, and it's gonna lead them directly to the answer.

You see how you're dealing with customer service in that way can be the same exact thing of how you deal with ordinary people.

You might have the tendency to expect them to read your mind.

You might have the tendency to feel like they should already know what you want and where you're going.

You don't feel that inner desire to be direct.

You just expect that they naturally know where you're going and that you're entitled to something and it's their job to get it.

But in truth, it's your job to be direct.