Jesse Zhang
speaker
452 appearances
1 recordings
1 series
first heard Jul 2026
last heard 31 Jul
Jesse Zhang’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Jul 2026 with 1.
Appearances
An AI agent should just be the front door of your business.
And every interaction, whether it's like reactive or proactive with a customer, should be handled by AI.
Unfortunately, the Frontier labs, they do have small models, but you can't really control them in the way that you want.
So today, 90% of our workflow is on open source.
Instead of us having to write these AOPs, DoI just does all of that.
So I can talk about our journey first, just to make it very concrete for people.
So when we started the company, the goal was just to get something working, right?
The goal is to get something working.
Of course, you're just going to use the frontier models because you want to
get something out there and have it actually deliver value.
And so we were using OpenAI Anthropic.
At that time, they were kind of like one-upping each other in terms of how the models performed.
And then at some point, as we got to larger scale, we started working with larger and larger companies, and they had millions of customers.
And then we also launched our voice agent, right?
So a big factor became latency.
So it wasn't just like, can you deliver good responses?
You have to deliver them really fast.
And the only way to get latency down, but also kind of make our agent operate the way we want it to, is to use smaller models.
And when you want to go to smaller models, unfortunately, the Frontier labs, they do have small models, but you can't really control them the way that you want.
And most small models out of the box are not going to be good enough.
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