Jesse Zhang
speaker
306 appearances
1 recordings
1 series
first heard Jan 2025
last heard Jan 2025
Jesse Zhang’s voice in public audio — every appearance, attributed to the second.
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Appearances
What fraction of total work, in in this case, like conversations, can the AI agent do?
So how how much work is this saving us?
And then two, um, how much happier are our customers, right?
Like what's the customer satisfaction score, uh, MPS score?
Those two are often just the leaders by far.
As I said before, like different people maybe vo value each one slightly differently.
And then there's kind of other things like, okay, well, we want to make sure that there's accuracy, right?
Like if we're in a regulated industry, uh, you know, this this has to be very accurate for us.
And so that those are kind of where the benefits lie.
It's like we're saving a bunch of money, we're saving kind of time and resources.
But also on the other side, we're kind of making the customers happier.
And so that can lead to higher retention, uh, more conversions, and it's kind of a lot more upside.
there.
It's like you're giving every customer a personal concierge basically in their pocket that they could chat with anytime, any language twenty four seven.
And you know, that's that's that can be pretty transformational for a lot of businesses.
Of course, yeah.
So we we just did a big case study with a company called Built Rewards.
Uh great use case for us.
They have a very large user base growing very quickly.
You're actually using it to either make points or make payments.
Showing 41–60 of 306 · page 3 of 16
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