Jesse Zhang
speaker
306 appearances
1 recordings
1 series
first heard Jan 2025
last heard Jan 2025
Jesse Zhang’s voice in public audio — every appearance, attributed to the second.
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Appearances
And then that led to kind of where we're at now.
I would say right now as a company, Tekagon, we ship these AI agents for folks to use on the customer service, customer experience side.
The thing that's made us special so far is um we have a
huge sort of focus on transparency, I guess.
So when people use us, especially these larger companies, it's it's very important for them that the AI agent is not a black box.
That they feel like, okay, even though LMs are cool and like, you know, there's there's a lot of things you can do with them, that they can see how decisions are being made, like what data is being used, how do you come up with answers and if I wanted to get feedback I can
That sort of thing.
So currently we're in production with a bunch of these these large folks that have large support teams.
Um pretty much any company that has a large sizable support operation is is a good fit for us.
Interesting way to think about it, which is um, you know, all these people are shipping this use case, right?
It's like, you know, there's there's a lot of evangelists out there, which is nice.
Uh and the Clarden article is awesome.
It gave there's a lot of tailwinds for the for the industry.
Um, and I think one interesting thing we've seen is that the benefits that people get are are all roughly in the same vein, but different people prioritize different things.
And so at this point, it's not really you know.
That much of a hot take to say that like in a couple of years, these agents are gonna be super pervasive.
Uh people can use them for all these customer interactions, they're gonna be everywhere.
And so to your point, like what what is the benefit?
So for our customers, it's always the same.
It's
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