Jim Marous
speaker
5,037 appearances
35 recordings
1 series
first heard May 2026
last heard 12 Aug
Jim Marous’s voice in public audio — every appearance, attributed to the second.
Trend
recordings per month · last 12 monthsRecordings per month over the last 12 months — 35 in all, peaking in Jul 2026 with 14.
Appearances
It's flying blind.
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The biggest data risk in your bank or credit union may not be what an employee can see.
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It's probably what they can't.
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If this inside video resonated, please share it with somebody else in your organization.
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In addition, let me know what else you'd like to talk about, what else you'd like me to look into, what other research you'd like me to analyze.
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What we're trying to do is make it so that banking gets better.
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Thank you so much for your support.
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Your branch has a new job.
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Whether if you manage four branches or 4,000, most of you still haven't clearly defined what that job is.
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Last year, Bank of America scheduled around 10 million appointments with specialists, even though roughly 90% of client interactions were digital.
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Those individuals didn't just wander into the branch randomly.
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They had a specific reason to visit.
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I know this because both Bank of America and Chase have invited me in when I had no transaction to complete.
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Chase plans to open over 160 branches and renovate nearly 600 this year, even though only 9% of consumers prefer to bank in a branch.
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The biggest banks are creating spaces to attract people.
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We spent more than 15 years debating how
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how many spaces we need.
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We send our customer offers all day long.
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Far fewer of us send a personalized invitation to visit.
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An offer asks for money.
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Showing 441–460 of 5,037 · page 23 of 252
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