Jim Marous

speaker

5,037 appearances 35 recordings 1 series first heard May 2026 last heard 12 Aug

Jim Marous’s voice in public audio — every appearance, attributed to the second.

Trend

recordings per month · last 12 months

Recordings per month over the last 12 months — 35 in all, peaking in Jul 2026 with 14.

Appearances

newest first · ▶ plays the moment

Banking Transformed with Jim Marous · The Insight Gap Inside Your Bank · 10 Aug 2026 podcast

Ask the contact center rep three insights that would change that conversation, and then ask how much of the underlying data she actually needs to see. voice-verified

Usually, she only needs to see a small fraction of it. voice-verified

Second, voice-verified

Define the authority next to the insight. voice-verified

What can she do without asking? voice-verified

What has to get escalated? voice-verified

An insight with no action attached is simply a notification and people turn notifications off. voice-verified

Third, put it where she already works. voice-verified

The CRM, the servicing screen, the branch platform, the product manager's desktop. voice-verified

Another dashboard is technically access and practically a guarantee that nobody will open it. voice-verified

Then measure both sides of the risk. voice-verified

Track inappropriate use the way you always have and start tracking the signals that were never delivered and the actions that got blocked. voice-verified

The second half of that equation is the one that nobody does. voice-verified

Our digital banking report on energetic AI sponsored by OpenText and the MIT briefing on democratized data are both linked below. voice-verified

In the comments, tell me one important decision your employees try to make today without the insight that your institution already has. voice-verified

Customers never ask for every employee to see everything. voice-verified

They ask to be helped by someone who knows enough to do something about it. voice-verified

An empowered employee has never been the one with the most access. voice-verified

She's the one who gets a governed signal and the authority to use it. voice-verified

Until we build that, the person responsible for your next customer decision voice-verified

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