Jim Marous

speaker

5,037 appearances 35 recordings 1 series first heard May 2026 last heard 12 Aug

Jim Marous’s voice in public audio — every appearance, attributed to the second.

Trend

recordings per month · last 12 months

Recordings per month over the last 12 months — 35 in all, peaking in Jul 2026 with 14.

Appearances

newest first · ▶ plays the moment

Banking Transformed with Jim Marous · The Insight Gap Inside Your Bank · 10 Aug 2026 podcast

MIT lays out four conditions for democratization of data. voice-verified

access, skills, motivation, and guidance. voice-verified

Banks spend most of their energy on the first two, buying platforms and training people to use it. voice-verified

The customer outcome depends more on the last two, whether acting on the insight is part of the job and how far the employee is allowed to go. voice-verified

In MIT's cross-industry survey, organizations with clear guides reported more than four times the revenue contribution from their data work. voice-verified

That's an association rather than a promise of results. voice-verified

But you can't buy guidance in a platform. voice-verified

Leaders define it and managers reinforce it. voice-verified

I discussed the power of putting insights on an action plan into the hands of a branch employee in my previous Banking Insights video about Fifth Third and the way they're given insights to do their job at reaching out to customers on an ongoing basis. voice-verified

I've seen distributed insights work at community banks and credit unions as well. voice-verified

No matter the size of the organization, sharing insights has to live inside the business, and middle managers must decide whether it becomes part of the designed work. voice-verified

Turning data into a usable insight for specific employees at the right moment used to require an analyst sitting next to every one of them. voice-verified

and nobody could ever staff for that. voice-verified

There's a large part of why this stayed impractical at scale, but AI has changed all of that. voice-verified

The signal that a campaign is landing on customers who already complained about that same product reaches the marketing director while the campaign is still running instead of in a postmortem. voice-verified

AI shortens the timing gap, but it can't create the authority to act, and it can't decide who owns the outcome. voice-verified

So what are your next action steps? voice-verified

Don't start with an enterprise data democratization program. voice-verified

Start with one employee, one decision, and one moment. voice-verified

First, take a contact center rep about to answer a call from a customer who has already called twice about the same problem. voice-verified

Showing 401–420 of 5,037 · page 21 of 252