Jimmy Wales

speaker

6,110 appearances 12 recordings 11 series first heard Jun 2023 last heard 21 Jun

Jimmy Wales’s voice in public audio — every appearance, attributed to the second.

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Recordings per month over the last 12 months — 11 in all, peaking in Jun 2026 with 2.

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People have to trust each other.

And one of the stories we talk about in the book is the story of Uber, which went through a real crisis of trust, both internally, externally.

The

different executives were kind of at each other's throats and didn't trust each other.

And, you know, they had the problem of the decision making wasn't uniform.

So we interviewed Frances Fry, who's a professor at Harvard, but who came into Uber to help them during this moment of crisis, moment of trust.

The company was in turmoil and they had to figure out how to trust each other.

And one of the things she talks about is

She basically took everybody for an away retreat and said, we're not leaving this room until we agree on what we're doing.

What is our strategy?

Because what was happening before this is one person would come to Travis with a great idea, convince him, he would say yes.

Somebody would come the next day, convince him of the opposite, and he would say yes.

That kind of uncertainty is worse in most cases than making a decision that's slightly suboptimal.

you know, like completely whipsawing back and forth.

So the book is really a lot about that.

Like, what are the principles that you need, you know, in order to build trust?

It's fundamental to relationship.

And in business, it's fundamental to actually getting things done.

And I mean, I think most of us have worked at some point in our life in a workplace environment that was in some ways toxic.

And there was a low amount of trust, both trust between maybe rank and file and the management,

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