Joe Spector

And we have vets available same day.

So, you know, most appointments, by the way, are happening at night when even if you have a vet, the vet's closed.

Yeah.

And so you have a video call.

Most calls happen on people's phones.

You talk to a local vet in your state and they'll, you know, you're talking to a professional and so they'll diagnose.

Yeah, you always talk to a veterinarian, a human being, and 90% of the time, and we've been doing this now for five years, 90% of the time they're able to address the issue over video.

It includes the cost.

So vaccines you have to do in person and we'll recommend a local clinic if that's what you need.

But if you need medication, we have pharmacy partners who can ship that to you.

You can also...

go to a pharmacy of your choice, you don't care.

But it includes kind of any of the follow-up messages, chats with a vet, so you don't feel like you're nickel and dimed if I have another question or if I have to follow up a week later.

The other thing that's cool about digital first is that everything is documented.

So we know automatically when we should follow up for each condition, or we know that a veterinary needs to respond, like we have...

goals, a veterinarian needs to respond within a matter of hours back to the patient if there's a message during the business day.

So we can also like really monitor quality metrics to make sure that customers are having a good experience.

It's nationwide, but there are about 20 states that don't allow telemedicine.

For animals?

For animals, yeah.