John Felkins
speaker
3,385 appearances
19 recordings
1 series
first heard Jul 2026
last heard 2d ago
John Felkins’s voice in public audio — every appearance, attributed to the second.
Trend
recordings per month · last 12 monthsRecordings per month over the last 12 months — 19 in all, peaking in Sep 2026 with 10.
Appearances
So here's their first big mistake.
voice-verified
They built their business around something that their customers
voice-verified
Hated.
voice-verified
That sounds like a terrible plan.
voice-verified
And that's just slimy.
voice-verified
Now, I know most of you run into business aren't that way.
voice-verified
You're not intentionally trying to screw your customers over, but it's also easy to miss things that are frustrating to your customers.
voice-verified
So let me ask you this.
voice-verified
What part of your business model causes the most frustration for your customers?
voice-verified
Asking that question reminds me of one of our business principles here at Ramsey.
voice-verified
That is, if you help enough people, you don't have to worry about money.
voice-verified
Let me say that again.
voice-verified
If you help enough people, you don't have to worry about money.
voice-verified
You have to put your customer first.
voice-verified
You have to put glasses on that see your business through their eyes.
voice-verified
Because if you do things that just frustrate your customers, it's gonna make it hard for them to do business with you.
voice-verified
And that's a guaranteed recipe that they're gonna go do business with somebody else.
voice-verified
Else.
voice-verified
Now, Blockbuster's decision to go all in on late fees wasn't just slimy, it also opened the door for their competition.
voice-verified
There's a legend that Reed Hastings founded Netflix in 1997, partly due to the fact that he got a $40 late fee on the movie Apollo 13.
voice-verified
Showing 441–460 of 3,385 · page 23 of 170
← Previous
Next →