Jon McNeill

Yeah, so I went to the shop owner, and I said...

Tell me what the average time it takes between a customer dropping it off and a customer getting their car back.

And he said, yeah, I can tell you that it's 18 days.

I said, how do you know that?

He said, that's the average rental car time.

I said, okay, that's pretty good proxy.

I said, how many hours of labor do you bill on each job on average?

He said, oh, that's easy, six to eight.

And I went 18 days to get six to eight hours of work done.

That looks like an opportunity because that's the difference.

Cycle time is the 18 days.

That's from the beginning to the end of the process.

And touch time was the amount of time that those technicians were actually touching the car, six to eight hours.

And I went, oh, that looks like an opportunity to maybe turn this industry around for the consumer.

What if you could go to market and say, you'll get your car back in a day?

versus the 18 days of the rest of the guys down the street.

That's when I started to diligently say, let's start a business.

So I grabbed some guys that I had worked with and we started to work on just doing that.

We ended up with the largest, at the time, collision repair chain around the country.

What was it called?