Jonathan Neman
speaker
692 appearances
2 recordings
1 series
first heard Nov 2025
last heard 8 May
Jonathan Neman’s voice in public audio — every appearance, attributed to the second.
Trend
recordings per month · last 12 monthsRecordings per month over the last 12 months — 2 in all, peaking in May 2026 with 1.
Appearances
It's consistent.
It's making sure the quality is there.
You're not out of stock on things.
You're staffed at peak.
People are, you know, smiling, friendly, and warm.
It's all those little things which create, you know, the system behind that.
is highly complex, but it's all of that that really creates.
Yeah, I'd say early on in the 2010s, the technology side of the business from a consumer perspective was a competitive advantage.
We were the first ones to have digital ordering, delivery, mobile payment, all that stuff.
It's pretty much been commoditized.
For the most part, all restaurants have it.
I think our digital experience is better than most, but at the end of the day, you can order online anywhere.
We do have a...
technology infrastructure that allows us to scale.
So if you look at our GNA, it's been flatter down for five years.
So as we continue to scale, a lot of the tools we've put in place and now with how we're leveraging AI, we can continue to scale without adding headcount.
And our data and reporting and all the tools we have to manage our kitchens are really incredible.
Like we have tools that, you know, kind of predictive ordering for how we order food, you know, predictive apps that teach us, teach our teams or guide our teams as they make the hot food and the cold food.
What's different about Sweetgreen is we pretty much make everything in the store every single day.
Yeah, it's probably even more so on the basics right now.
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