Jonny Adams

And I think the question was, we all said, you know, how much would you pay for this? We wouldn't have paid as much as when we went on to Booking.com and looked at the cost and all of us went... was that really the cost of the... Like, wow. So yeah, it wasn't aligned. The value was not aligned to the investment. Matt, what's been going up in your world?

And I think the question was, we all said, you know, how much would you pay for this? We wouldn't have paid as much as when we went on to Booking.com and looked at the cost and all of us went... was that really the cost of the... Like, wow. So yeah, it wasn't aligned. The value was not aligned to the investment. Matt, what's been going up in your world?

But what's the answer then, Mike? I know we're sort of moving on, but that's an interesting perspective. So is there something that we can do about the language that we use? Or is there something that we can do from a corporate perspective? Have you got an idea?

But what's the answer then, Mike? I know we're sort of moving on, but that's an interesting perspective. So is there something that we can do about the language that we use? Or is there something that we can do from a corporate perspective? Have you got an idea?

Oh, my gosh. I love that. I love this point because in our world, business development and when you're, as you alluded to earlier, you took a call because you're a good guy and you wanted to basically let that person down gently and professionally. But in fact, actually, you supported them. So a bit of business development there. We typically see a boom and bust or a feast and famine approach.

Oh, my gosh. I love that. I love this point because in our world, business development and when you're, as you alluded to earlier, you took a call because you're a good guy and you wanted to basically let that person down gently and professionally. But in fact, actually, you supported them. So a bit of business development there. We typically see a boom and bust or a feast and famine approach.

And what we see is, you know, lots of work. loads of work, loads of activity. And then all of a sudden, you know, this rollercoaster motion where, oh no, and then you hit the bottom trough and you go, ah, I need to do it. That's fine. But what about, I recall episodes in my own life over the last 10 years where I haven't been able to see what's going to approach.

And what we see is, you know, lots of work. loads of work, loads of activity. And then all of a sudden, you know, this rollercoaster motion where, oh no, and then you hit the bottom trough and you go, ah, I need to do it. That's fine. But what about, I recall episodes in my own life over the last 10 years where I haven't been able to see what's going to approach.

And I think about a bit about mental health. And I think about the polarities between leisure and work and when I've worked too much and I haven't done enough I actually got to a point of being so compressed that I wasn't feeling great, but I couldn't see it coming.

And I think about a bit about mental health. And I think about the polarities between leisure and work and when I've worked too much and I haven't done enough I actually got to a point of being so compressed that I wasn't feeling great, but I couldn't see it coming.

So to your point, I love the idea around writing something down or observing, but sometimes you're so in it and being driven so hard by management that you just get to a point and it all breaks apart. I don't know. Any thoughts on that there, Mike, at all?

So to your point, I love the idea around writing something down or observing, but sometimes you're so in it and being driven so hard by management that you just get to a point and it all breaks apart. I don't know. Any thoughts on that there, Mike, at all?

I resonate you know and you had your own episodes and you know I had to turn around to my dad and say is this what it's like and you know I just want to clarify like where I'm at and I remember laying on the sofa not being able to move which felt like for three weeks because I couldn't cook I didn't know how to do that anymore and But now the ownership actually comes back to me and my friends.

I resonate you know and you had your own episodes and you know I had to turn around to my dad and say is this what it's like and you know I just want to clarify like where I'm at and I remember laying on the sofa not being able to move which felt like for three weeks because I couldn't cook I didn't know how to do that anymore and But now the ownership actually comes back to me and my friends.

Like Matt, you're a massive friend in this circumstances and support my family. But knowing those signs now is really vital. And Matt, I know we've sort of deviated away from topic.

Like Matt, you're a massive friend in this circumstances and support my family. But knowing those signs now is really vital. And Matt, I know we've sort of deviated away from topic.

Mike, what you shared there is something that we could all resonate with. And we all have the ability to, I can see the pictures being formed as you're describing them. So thank you for doing that. And as we spoke about earlier, the importance of that. And Matt, I really enjoyed your question there. I was doing a lot of nodding and smiling because it's just so, so relatable.

Mike, what you shared there is something that we could all resonate with. And we all have the ability to, I can see the pictures being formed as you're describing them. So thank you for doing that. And as we spoke about earlier, the importance of that. And Matt, I really enjoyed your question there. I was doing a lot of nodding and smiling because it's just so, so relatable.

I guess the question for me is just going a bit back towards what you said about NPS versus, you know, employee satisfaction as well. If you're looking at a business and you're leading a team, what are some of the three things that you could deploy that would drive employee satisfaction up?

I guess the question for me is just going a bit back towards what you said about NPS versus, you know, employee satisfaction as well. If you're looking at a business and you're leading a team, what are some of the three things that you could deploy that would drive employee satisfaction up?