Josh van Cuylenburg

If you're telling her a sad story, she looks like she's about to cry.

If you're telling her a fun story, she's laughing.

Like her face is – she's living the story with you.

And it's just so –

body language, not say the chest body language, turn to face them.

Yeah.

Actually put your phone away so the person you're talking to cannot see it and maybe reflect back to them in the story with your face.

Yeah.

The final one I had here, number five, was finish the interaction with intention.

So finishing the conversation with a comment that references what matters to them most at that time.

So what is happening in their life that's big for them that they've maybe shared with you.

You might...

end up towards another group of people.

But before you say goodbye to that person, good luck with your child's entrance exam that you just told me about.

Or just reference something important from their life.

Like Shane did that before he left.

He kind of gave us all an individual farewell that referenced something that meant something to us.

And that was something that really...

It just made me think that is such a warm thing to do.

Like I listened and I know it's important to you.