Juan de Castro
speaker
569 appearances
7 recordings
1 series
first heard Jun 2026
last heard 11 Aug
Juan de Castro’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 7 in all, peaking in Jul 2026 with 3.
Appearances
Welcome to another episode of Making Risk Flow.
Today I'm joined by Anne Hogg, Group Chief Operations Officer at Axis Capital, which is a global specialty insurer and reinsurer.
Anne stepped into the current role early 2026 after leading the company's How We Work transformation program since 2023.
Over a three-decade career spanning from Zurich to Aspen to Thomas Miller and then Axis, she's built a reputation as the person the companies turn to when they need to rebuild how they operate, and most recently as CEO of Axis Free before her current promotion.
Under Ann's watch, Axis has posted double-digit premium growth and meaningful improved efficiency ratios, making her one of the clearest examples in insurance of operations being treated as a genuine growth lever rather than a back-office function.
And today we're going to be talking about how she's done it and what she thinks operational excellence actually means at the company that is already performing well.
And I think that will be an angle that will be really interesting to explore.
So, Anne, first of all, thank you so much for joining me today.
Let's jump straight into it.
How did you land at insurance out of a communication studies degree at Northwestern?
And you did underwriting for a while, and then eventually you moved into more operations transformation, which is, I mean, some other people have done that transition, but it's not a very typical transition.
Like what drew you from underwriting, which is often what's like perceived as the more attractive, more sexy part of the business into operations.
So is it fair to say it was really driven by a passion to do what you were doing, which underwriting before that, and doing it in a better way, like thinking like, okay, there should be a better way of defining the underwriting process, and that's how you got into operations?
And obviously you've worked in very different organizations that you've mentioned, Great American, Zurich, Access.
Greg, would you say, what is the one skill that you think that you've been able to go back to in every, each of those roles that made you successful in very different contexts?
And in those examples, I assume change management was a significant part of what you were doing, right?
It's like really bringing the teams alongside that transformation, that vision that you had.
Does change management, like selling the teams on the vision you've got and really enabling and supporting them to work in a slightly different way, is it very different across those companies or is it similar principles?
I find it really particularly interesting, I think, your phase as leading Axis Re, your reinsurance business, right?
Because that was a phase where you deliberately shrank the book.
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