Kevin D. St. Clergy
speaker
1,074 appearances
6 recordings
1 series
first heard Jun 2026
last heard 19 Aug
Kevin D. St. Clergy’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 6 in all, peaking in Jul 2026 with 4.
Appearances
Well, and you're describing best practices, which is a big push for our profession right now.
So some people follow them.
A lot of people do not.
And that's why a lot of patients are saying, no, I need to go down the street to a big retailer, which is what a lot of private practices are fighting.
We talk about creating a great experience all the time.
So one of the pages you bookmarked for me was also about the big sales disconnect, which you mentioned a little bit in the beginning.
And this is where audiologists are told to focus on the patient.
We're a patient-centered organization, but the organization goes back and says, well, I need you to hit the number this month.
What have you done for me today?
You discussed the differences between, I believe it was transactional versus noble purpose organizations.
What do you feel like are the maybe top three biggest differences?
And it starts with the practice owner or the leader of any organization.
That's where I see the problem sometimes.
You've got people that are so focused on the numbers, they forget everything else.
I'll give you an example.
A lot of people come to us saying that, I just need more people through the door, Kevin.
I said it earlier.
But when we really start looking at the practice, like, look, you don't need more people through the door.
Your phone's ringing quite a bit.
Your people need a higher purpose.
Showing 381–400 of 1,074 · page 20 of 54
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