Kevin O'Leary
speaker
672 appearances
1 recordings
1 series
first heard Jul 2026
last heard 30 Jul
Kevin O'Leary’s voice in public audio — every appearance, attributed to the second.
Trend
recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Jul 2026 with 1.
Appearances
What happens is if you are a great provider, the customers start talking about your brand, your company, your service, and they're the best ambassadors, they're the best advocates, they're the best advertisers for you, and that's why you have to spend most of your energy taking care of them
the ones that are the noisiest ones are the squeaky wheels that are the most valuable you know it's such an amazing thing and i talked about this in the presentation unhappy customers are very valuable because they give you an opportunity to make them happy and then they become the biggest biggest advocates and so you spend you should spend a lot of time taking care of unhappy customers
and they become a huge asset to you.
No matter what it takes, you've got to solve that problem.
Even if they don't like you, you don't like them, they will admit after they've been provided the service and they've been made right by you, this is the company that I'm going with.
This is the one I use because they take care of me.
And I spent a lot of time talking about that in there today because I think it's very important information.
I've seen it happen both ways.
It's really very important.
And we learn from those mistakes.
Yeah, but you're guaranteed to make mistakes and you have to learn from them, but that's brand building.
I mean, it's customer service.
In every business, I don't care what it is, financial services or HVAC or plumbing, it doesn't matter.
It's customer, customer, customer.
They're employees and then shareholders, in that order.
You don't have a business if you don't have customers.
It's that simple.
So that's a hard one for me.
To me, I'm always monitoring where we sit in customer satisfaction reporting.
The net promoter score type thing?
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