Kevin Tawil

He not only took on finance and handled that almost instantaneously, he took on parts of operations, he took on

information technology at the time.

And he took us to places from a strategic perspective that we probably wouldn't have gone otherwise because Jim and I really saw him as a true partner as we moved on from roadside assistance into hands-on protection.

It was a big wow moment for us.

Along the same lines of importance of 10x-type managers,

Jim wanted to wind down his day-to-day activity within Asurion, and he was moving on to teaching at Stanford.

And Jim and I went out to look for a chief operating officer.

Someone essentially would report to me who'd help get the trains running on time.

I think before that, Jim and I, we were good doers.

We knew what to do.

We were actually pretty competent.

We were good salespeople.

We could get the basics done.

But we weren't necessarily skilled at managing, driving, inspiring a team.

And we went out looking for someone who had done that before because we were growing and scaling quite rapidly.

Finding Brett was...

It was lucky that we found him.

We were introduced to a mutual friend.

He and I and Jim hit it off right away.

And we realized, given his experience at West Point, running a couple of other companies in the past, that he had the skills we wanted and needed to grow our business.