Kieran Walsh

speaker

146 appearances 1 recordings 1 series first heard Jul 2026 last heard 7 Jul

Kieran Walsh’s voice in public audio — every appearance, attributed to the second.

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Recordings per month over the last 12 months — 1 in all, peaking in Jul 2026 with 1.

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Making Sense · The future of commerce: Why checkout matters most · 7 Jul 2026 podcast

And there's a different expectation around pay methods.

And so the customers that can scale across that fragmented landscape are those

That are really going to be able to say that how they manage checkout and how they handle payments is actually a real strategic driver of growth for their business.

So it should be a trickier question to answer, but actually our observations are are pretty consistent.

There is a conflict.

The businesses need to grow as quickly as they possibly can, and that often means scaling markets.

And so whilst the front end experience is often really good, if not exceptional, and so the checkout often becomes the weakest point in the journey.

It manifests in a number of different ways.

It can be poor payment experience generally, or it could be even

even a mobile optimization that's far away from what it should be.

And so customers drop out on this journey and it like it's really interesting because the challenges that are posed, they're not insurmountable, but the experience just isn't living up to what customers expect.

And so ultimately they drop away from the experience and you lose them.

Both.

Actually you you framed it really well, I think, Pat.

So it can absolutely slow you down, but there's no question that it's driven businesses to be much more innovative.

You mentioned PSD two, so that you know that directive effectively opened the door for new pay methods and it also led to a much more widespread data sharing which allowed new people to enter into the payment space.

But we do know that those

Those that use it as a point of innovation have some market advantage and it's really valuable.

Absolutely.

We're all very, very familiar with the idea that our mobile device plays a meaningful role in in how we complete transactions and we're completely comfortable with it.

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