Kim Mills

speaker

1,063 appearances 15 recordings 1 series first heard May 2026 last heard 2 Sep

Kim Mills’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 15 in all, peaking in Jul 2026 with 5.

Appearances

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Speaking of Psychology · Why listening well is harder -- and more powerful -- than you think, with Guy Itzchakov, PhD · 1 Jul 2026 podcast

I'm Kim Mills. voice-verified

My guest today is Dr. voice-verified

Guy Ichikov, a professor in the Department of Human Services at the University of Haifa, where he directs the Interpersonal Listening and Social Influence Lab. voice-verified

His research focuses on how high-quality listening affects listeners and speakers' emotions, attitudes, and behaviors, and how listening drives interactions and settings ranging from close relationships to workplaces. voice-verified

His work has appeared in leading journals and publications, including the Journal of Personality and Social Psychology, Emotion, and the Harvard Business Review. voice-verified

І also writes a blog for psychology today called The Listening Lens. voice-verified

Dr. voice-verified

Ichikov, thank you for joining me today. voice-verified

Let's start with a basic question. voice-verified

What is high quality listening and what distinguishes it from just everyday listening to another person talk? voice-verified

Who one of the main themes of your work is a good listening deeply affects not just the listener but the speaker as well. voice-verified

What happens to people psychologically when they feel truly listened to, when they feel heard? voice-verified

A lot of people have heard the term active listening, right? voice-verified

A technique of reflecting back what someone says, you paraphrase and ask questions. voice-verified

But you've written about the limitations of active listening as it's often taught and practiced. voice-verified

So what is the difference between active listening and high quality listening? voice-verified

Listening has voice-verified

That brings to mind the what you run into a lot today, which is, you know, you call customer service and about the second or third question is, what's your name? voice-verified

And then they want to call you by your name over and over again, as if that indicates that they're somehow more empathetic. voice-verified

I mean, uh is there anything to that? voice-verified

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