Kirsten Maitland
speaker
864 appearances
1 recordings
1 series
first heard Jun 2026
last heard 3 Jun
Kirsten Maitland’s voice in public audio — every appearance, attributed to the second.
Trend
recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Jun 2026 with 1.
Appearances
We don't want to ruin those moments because they're special occasions, right?
They're getting their family together.
They're planning their family dinner around our products.
So we need to execute and deliver everything.
on those moments.
And there's a lot of moving parts, you know, we're dealing with outside shipping partners that may get delayed.
And, you know, the last couple of years, the holidays fell right in the middle of the week, which meant we lost a lot of our shipping days during the main holidays.
So we had a plan around that.
So planning is crucial.
Having backup plans when things go awry because they will.
They always do despite all of your best efforts is really important when you're dealing with a seasonal business because you don't want to lose that revenue.
Quarter four, you know, that's the bulk of our revenue.
So we need to make sure we do everything we can to
to provide, you know, an amazing customer experience.
Right now, we're hovering around 61% profit margin.
I honestly believe it's because we do everything ourselves.
So we have full control of the end-to-end process.
And when we see something is becoming expensive, we can do something about it.
When you don't have control, like we don't have control over the shipping,
You know, gas prices are fluctuating now, so that's going up.
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