Lane Merrifield
speaker
487 appearances
1 recordings
1 series
first heard Oct 2025
last heard 1 Oct
Lane Merrifield’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Oct 2025 with 1.
Appearances
You see it switch, and now they're more concerned about me and my perspective than they are about their customers.
When we were acquired by Disney, I still remember one of my kids saying, like, well, is it weird now, Dad, because now you have a boss?
I was like, well, yeah, I've always had a boss.
He's like, well, what do you mean?
You were the boss.
I'm like, well, yeah, I was maybe the CEO of the company.
But ultimately, my success or failure as a CEO was driven by the customers.
So they were my boss.
And the parents, all those millions of parents out there, they were my boss.
And so ultimately, I think it's in a weird way what happens when investors and a board and everyone comes in is you can start to lose sight of who the real boss is, ultimately your customers and keeping them happy.
And I've seen some CEOs do an amazing job
of keeping their boards happy and apprised and they run incredible board meetings and they're detailed and they're specific and they know their numbers and they drive their company right off a cliff because they realize that I spent so much time managing up to my board.
I kind of lost sight of who I was really building all this for and I lost sight of the customers.
No.
Like I said, we didn't really know what it was.
So we had credit card debt and I took a line of credit out on my house.
And so there's three of us as founders.
There's Dave Crisco, who owned the marketing company that we were building this out of.
And he basically said, hey, I will put in some cash, but also you guys have free range of everything you need here.
Use all the equipment, use the space, whatever.
Showing 181–200 of 487 · page 10 of 25
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