Leo Mirani

speaker

175 appearances 2 recordings 1 series first heard Jul 2026 last heard 3 Aug

Leo Mirani’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 2 in all, peaking in Aug 2026 with 1.

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Economist Podcasts · Strait and narrowing: the Iran deal crumbles · 15 Jul 2026 podcast

Well, what are you going to do?

You have to provide the client is the boss.

they do in fact outsource it.

So for the really complicated stuff, they tend to use the same companies that have made India famous for its IT skills.

So the problem is how this process works because these companies obviously are competent and able to do things.

So what tends to happen is for a complicated project,

They put a mid-level bureaucrat in charge.

Now, this guy may or may not, and I say guy because it's usually a guy, may or may not know very much, right, about the technical aspect of it.

So they will get a big four consultancy to help them design the requirements and all of that.

Then they will get one of these brand name IT services firm to do the work.

And this all sounds great because they've outsourced to the very best people there are.

The problem is that when you don't know what you're requesting and what you're building and what you're buying, then you don't really know what to do with it or whether it's any good or not.

So the government ends up with these products that it is paying a lot of money for, but doesn't really understand.

Yes and no.

So I expect web design to improve because now they've stumbled upon the idea of UX.

But the real problem here is not web design.

It's institutional design, right?

It's the incentives baked into the bureaucracy and all of this.

And the problem with bureaucracy, not just in India, but anywhere in the world, is that it runs on risk aversion.

You want to do your job to...

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