Malte Ubl
speaker
430 appearances
1 recordings
1 series
first heard Oct 2025
last heard 31 Oct
Malte Ubl’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Oct 2025 with 1.
Appearances
So we get abuse re like reports and so in this case it's really the agent essentially doing the pre-work.
So we still have a human person like
look at the pre-work and then make the decision what's to happen what happens in the end.
But what were they gonna do?
They were gonna go to the reported website, right?
They were gonna go look at the account and figure out how what the age of the account is and they were gonna see if they paid their bills and you know, whatever, right?
Like the that's just stuff there's a list of things they will do.
And so what you can do is you can just make it so that when they eventually look at the ticket, it already has all this information.
information.
And if the page looked like a Facebook login page, then uh current day LLM is also able to to do that, like make that judgment call and then you just quickly check if it's okay and and and you
yeah, exactly.
I mean this is also something that we we just wanted for ourselves, right?
Is to do we have one too internally.
Yeah.
Yeah, like um and I think it's it's that one that one's also open source.
I think the the the idea is that yeah, you wanna you wanna ask questions against your data warehouse.
And we were very unsatisfied with the current solutions because they ultimately didn't have access to enough information about the data model.
And like we are not promising that we have the magical tool that you give you give you your your prompt and it spits out SQL.
all just access your s your schema, but we get we essentially develop just a structured way to document the semantics of your data so that then the agent is good enough.
Right.
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